Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging.

Non-Returnable Items: Refurbished Gloves and Gift Cards

To start a return, you can Contact Us.

If your return is accepted, we’ll send you return instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return questions.

Damages and Issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10-14 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. 
If more than 15 business days have passed since we’ve approved your return, please contact us.

Service-Based Items (Baseball / Softball Glove Services)

Due to the nature of glove cleaning, conditioning, relacing, and break-in services, these are non-refundable once work has begun. If there is a workmanship-related concern with your completed service, we will correct or re-service the glove at no additional cost.

Our Commitment to You

We want you to feel confident ordering from us. While we cannot accept returns on custom products or service-based items, we always stand behind the quality and craftsmanship of our work. If something isn’t right due to our workmanship, we will make it right—every time.